CUSTOMER SUPPORT
We are here to help
fast, reliable, secure
Reach us through your preferred channel. Our SLO-driven support keeps mission-critical systems running.
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Support channels
Support plans
Standard
- Business hours
- Email & chat
- Response < 1 business day
Premium
- Extended hours
- Named TAM
- Response < 4 hours
Enterprise 24×7
- 24×7 phone
- Runbooks & DR tests
- Response < 30 min
FAQ
How do SLAs apply?
We define severity levels and response targets per plan; enterprise SLAs cover response and resolution.
Do you offer on-prem support?
Yesvia secure VPN or bastion; we follow your change-management policies.
What is the escalation path?
TAM → Engineering Manager → Incident Commander (24×7).
Security & privacy?
We sign DPAs, follow least-privilege access, and audit all actions.